top of page

Department for Work &


Interaction Designer
July 2019 – October 2022
Project title:

Bereavement Digital Service for telephone and claim processing agents

Screenshot 2020-10-28 at 08.59.38.png
My role:

Responsible for delivering designs to agent facing digital bereavement service, which includes three essential bereavement services:

  • Reporting death

  • Bereavement Support Payment

  • Funeral Expense Payment

  • Bereavement Support claim and payment manager

Service start page:
Processing agent can find and view the customer claim
bottom of page