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Department for Work &
Pension
Interaction Designer
May 2019 – Nov 2022

Project title:
Bereavement Digital Service for telephone and claim processing agents

My role:
Responsible for delivering designs to agent facing digital bereavement service, which includes three essential bereavement services:
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Reporting death
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Bereavement Support Payment
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Funeral Expense Payment
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Bereavement Support claim and payment manager
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