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Department for Work &

Pension

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Interaction Designer
July 2019 – October 2022
Project title:

Bereavement Digital Service for telephone and claim processing agents

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My role:

Responsible for delivering designs to agent facing digital bereavement service, which includes three essential bereavement services:

  • Reporting death

  • Bereavement Support Payment

  • Funeral Expense Payment

  • Bereavement Support claim and payment manager

Service start page:
Processing agent can find and view the customer claim
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