Hello, I'm
Dinesh Jayachandran
User eXperience.Designer
From LONDON with Active SC Clearance
01 ABOUT ME
The most efficient design processes don't follow a single discipline, but instead, I have adapted the best parts for the team and client. I've utilised my opportunity to learn more about the product and its life cycle and refined my design methodology balancing with the business and user needs.
Interaction Designer
July 2019 – October 2022
Responsible for delivering designs to DWP Bereavement services which include;
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Online citizens claim Bereavement Payment
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Agent-facing journey allows Bereavement agents to take a citizen's Bereavement claim by telephone.
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The bereavement claim manager will enable agents to process paper, online, and Telephone claims.
Landing page to Berevement telephone agent
Landing page to Berevement telephone agent
UX Designer
August 2017 - April 2019
Calculate funding service allows DfE to calculate and deliver £64 billion funding allocation to the schools and colleges in England.
Service includes the following:
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Create and Manage funding policy specification
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Create a calculation model for the policy
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Create QA test specification for the funding model
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Approve and Publish funding policy
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Manage School and College database
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User permissions
Service Designer
July 2017 - August 2017
The project aims to identify the ESFA Customer engagement to curate the customer pain point and help the businesses handle the customer experience strategically.
Education Skill Funding Agency Service user group
Education Skill Funding Agency Service user group
Interaction Designer
March 2016 - March 2017
A childcare calculator is a service for parents with kids to compare their eligibility for childcare schemes available to their family. We aim to simplify customer understanding of complex childcare policies.
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Pension Administrator tool to calculate Guaranteed Minimum pension for single scheme members and several scheme members.
Childcare calculator schemes comparison
Childcare calculator schemes comparison
UX Designer
January 2016 - February 2016
Tesco privacy centre is an awareness website for Tesco consumers to learn about how Tesco collect, uses and protects personal consumer data, as well as find some general advice about your rights and how to stay safer online.
Tesco privacy centre is a awareness website
Tesco privacy centre is a awareness website
UX Designer
December 2015 - January 2016
CRM tool designed for charities and NGOs where admin can manage charity login and registration journey.
Task model describes how user interact with the charity
Task model describes how user interact with the charity
UX Designer
September 2015 - December 2015
Dating app to match the users' interests and preferences with other users.
Usability and Interaction Designer
April 2014 - April 2015
Worked on a wide range of Orange NFC applications for Android:
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Orange cash (contactless payment for France and Spain)
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Orange cash for children (Jeune)
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Orange NFC API customer Journey for the third party
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Orange cloud commerce
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Orage NFC Wallet App for payment providers
Contactless payment for France and Spain
Orange Quick Tap is an NFC mobile payments application service, the mobile network operator has partnered with other NFC payment provider
Contactless payment for France and Spain
Android UX Designer
December 2013 - February 2014
Delivered the first John Lewis native Android application
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Landing page
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Product Navigation
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Sorting and filtering the product
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Product page
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Find a store
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Payment journey
Product showcase on the customer home screen
Product showcase on the customer home screen
Fantastic Thinking Digital Agency
UX Designer
July 2013 - October 2013
Redesigned the Nido Student Living website and designed a Student accommodation booking journey.
Redesigned Nido main website tells the user story about the resident
Redesigned Nido main website tells the user story about the resident
Redesigned Youth Hostel Association membership subscription page and customer registration Journey
UX Designer
May 2013 - June 2013
Redesign EE mobile broadband landing page and mobile broadband plans listing and customer checkout journey.
New Redeisgned EE Mobile Broadband Landing page
New Redeisgned EE Mobile Broadband Landing page
UX Designer
February 2013 - April 2013
We have helped businesses to migrate their vehicle manual from traditional CD to web-based subscription services and conceptualised a web-based Garage Management CRM tool for the customers.
Autodata vehicle manual
Autodata vehicle manual
Aspect Education
UX Designer
October 2012 - January 2013
To study the overall user experience of an international student visiting the UK for an English course and redesign the International student's online course booking journey.
Picaro is an interactive English Language Assessment course for young learners. I designed Learning Management System for Parents and teachers to check their students and children scores.
International student course booking
International student course booking
Picaro is an interactive English Language Assessment course login page
Picaro is an interactive English Language Assessment course login page
UX Designer
January 2011 - September 2012
SAAS tool for copyright Infringement Internal tool that handled millions of unified emails and documents sent to copyright infringers in order to prevent intellectual property theft for its members.
SAAS tool for copyright Infringement
SAAS tool for copyright Infringement
03 EDUCATION
MSc in Business Management
Oct. 06 – Sep. 07
Edinburgh University, Edinburgh.
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B.Tech in Information Technology
Jul. 01 – Jun. 05
Thangavelu Engineering College, Anna University, Chennai.